Casiku Casino Privacy Policy

At Casiku Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at https://www.casiku.com/. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. Our Casiku Casino platform operates under the highest standards of data protection in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Malta Data Protection Act.

Who We Are

We are White Hat Gaming Limited, a company registered under Maltese law with registration number C73232, located at 85 St John Street, Valletta VLT1165, Malta. We operate Casiku Casino under licences issued by the UK Gambling Commission (licence number 52894) for customers in Great Britain, and by the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. Our group company, White Hat (Holdings) Limited, incorporated in Gibraltar (registration no. 109784), at 2/3b Horse Barrack Lane, may handle marketing, systems development, certain payment processing channels, and customer services on our behalf. When we refer to "we", "us", or "our" throughout this policy, we refer collectively to these entities acting on behalf of Casiku Casino.

Information We Collect

When you register and use our Casiku Casino services, we collect various categories of personal data. We gather this information to provide you with a safe, compliant, and enjoyable gaming experience.

Data You Provide Directly

Full name, date of birth, and proof of identity documents
Contact details including email address, phone number, and residential address
Financial information such as payment method details, transaction history, and banking records
Account credentials including your Casiku login username and password
Communications you send us via email at support@casiku.com or through our live chat
Responses to affordability checks, responsible gaming self-assessments, and KYC documentation

Data We Collect Automatically

Device information including IP address, browser type, operating system, and device identifiers
Gameplay data such as game history, wagers placed, bonuses activated, and session duration
Technical data from our desktop and mobile casino versions including log files and crash reports
Cookies and similar tracking technologies (see our Cookies section below)
Geolocation data to enforce restricted country policies and verify your eligibility

How We Use Your Information

At Casiku Casino, we use your personal data for the following lawful purposes:

Account management: We process your data to create, maintain, and verify your account, including enabling your Casiku login and keeping your profile up to date.
Legal and regulatory compliance: We are required under our UK Gambling Commission and Malta Gaming Authority licences to perform identity verification, source-of-funds checks, and affordability assessments.
Payment processing: We use your financial data to process deposits and withdrawals through methods including Visa, Mastercard, Trustly, ApplePay, Neteller, Skrill, and PaysafeCard.
Bonus and promotions management: We use your account and gameplay data to administer our welcome offer, Turbo Spin Tuesdays, Bonus Back Bonanza, Saturday Reload Boost, and the £500 Casiku Loyalty Raffle.
Customer support: We use your contact and account information to respond to your enquiries through our 24/7 live chat and email support.
Responsible gambling: We monitor gameplay patterns to identify at-risk behaviour and apply safeguarding measures in line with our licence obligations.
Marketing communications: Where you have provided consent or where permitted by law, we may send you promotional information about our Casiku casino bonuses, new games, and special offers. You may opt out at any time.
Fraud prevention and security: We analyse account activity to detect and prevent fraud, money laundering, and misuse of our services.

Cookies and Tracking Technologies

Our Casiku Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. We use the following types of cookies:

Essential cookies: Required for core site functionality, including account authentication and session management.
Analytics cookies: Help us understand how players navigate our site so we can improve performance and usability.
Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.
Preference cookies: Remember your language and display settings across sessions.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at Casiku Casino, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and banking partners to facilitate transactions
Identity verification and KYC service providers
Game software suppliers and live casino providers such as Evolution Gaming, Pragmatic Play, and Ezugi
Regulatory authorities including the UK Gambling Commission and the Malta Gaming Authority upon lawful request
Our group company White Hat (Holdings) Limited, for marketing, systems development, and customer service purposes
Law enforcement agencies where required by applicable law

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as required by applicable law. Under our gambling licences, we are generally required to retain transaction and account records for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Casiku online casino:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: In certain circumstances, you may request deletion of your data, subject to our legal retention obligations.
Right to restriction: You may request that we restrict processing of your data in certain situations.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@casiku.com. We will respond within the timeframes required by applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include SSL encryption, access controls, and regular security assessments. While we strive to protect your information, no online transmission is completely secure, and we encourage you to protect your Casiku login credentials at all times.

International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar, where our group entities are based. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or by direct communication. Continued use of our Casiku Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data at our Casiku UK casino, please contact our support team at support@casiku.com. You also have the right to lodge a complaint with your relevant data protection supervisory authority, such as the UK Information Commissioner's Office (ICO) if you are based in Great Britain.

Content updated: July 21, 2026